AKITOYE BOLARINWA AJOKE

Sales Manager | Customer Experience Specialist

Lagos, NG.

About

A highly adaptable and results-oriented professional with a strong foundation in sales management, customer relations, and scientific analysis. Leverages exceptional communication and analytical skills to drive revenue growth, optimize customer experience, and achieve strategic business objectives. Eager to apply a diverse background in sales and healthcare service delivery to contribute to organizational success in a dynamic target role.

Work

ICEAN. NG

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Sales Manager

Lagos, Lagos State, Nigeria

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Summary

Led sales strategy, operations, and customer experience initiatives to drive revenue growth and customer acquisition for ICEAN.NG.

Highlights

Developed and executed comprehensive sales strategies, driving significant revenue growth and enhancing customer acquisition and retention for digital online sales channels.

Managed end-to-end sales operations, including reporting and performance oversight, contributing to optimized efficiency and market penetration.

Implemented robust customer experience management and cost control measures, ensuring profitability and high service standards.

Led and mentored sales teams, consistently achieving and exceeding business targets through strategic planning and performance management.

Cultivated and maintained strong client relationships, fostering loyalty and driving repeat business opportunities.

Analyzed complex sales data and market trends to identify key insights, optimizing sales performance and informing strategic decision-making.

FEDERAL MEDICAL CENTER ABEOKUTA

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SERVICOM Officer (NYSC)

Abeokuta, Ogun State, Nigeria

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Summary

Served as a SERVICOM Officer, managing patient relations and facilitating communication to enhance service delivery and patient experience within a federal medical center.

Highlights

Addressed and resolved patient complaints and service issues, improving satisfaction and operational efficiency within the hospital.

Provided empathetic counseling and support to patients and their relatives, effectively mitigating stress during critical periods.

Facilitated clear and timely communication between medical staff, patients, and families, ensuring understanding of treatment plans and hospital procedures.

Actively listened to patient and family concerns, proactively identifying and implementing solutions to enhance their overall hospital experience.

FEDERAL UNIVERSITY OF AGRICULTURE, ABEOKUTA

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Undergraduate Researcher

Abeokuta, Ogun State, Nigeria

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Summary

Conducted independent research focused on environmental microbiology, specifically investigating microbial solutions for wastewater treatment.

Highlights

Isolated diverse microorganisms from pharmaceutical effluent, identifying candidates with high degrading potential for bioremediation applications.

Executed laboratory experiments to demonstrate the effective degradation of pharmaceutical wastewater, contributing to sustainable waste management research.

Applied advanced microbiological techniques for sample collection, culturing, and analysis, ensuring data integrity and research accuracy.

COMPROMED DIAGONISTIC LABORATORY

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Clinical Microbiologist Industrial Training

Abeokuta, Ogun State, Nigeria

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Summary

Gained practical experience in clinical microbiology, performing routine and specialized diagnostic testing in a professional laboratory setting.

Highlights

Performed routine and specialized bacteriology testing, including culture reading and susceptibility testing of blood samples.

Operated and maintained various laboratory equipment, adhering to strict protocols for quality control and accurate diagnostic results.

Contributed to the timely and accurate reporting of test results, supporting clinical decisions and patient care.

Education

Federal University of Agriculture, Abeokuta

Abeokuta, Ogun State, Nigeria
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B.Sc Microbiology

New Era Girls Junior & Secondary School

Lagos, Lagos State, Nigeria
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West African Senior Secondary Certificate

Languages

English

Certificates

Basic First Aid Certificate

Ogun State Red Cross

Economic Empowerment Training for HIV/AIDS Vulnerable Young Women and Girls

National Agency for The Control of Aids (NACA)

Diploma in ICT (Microsoft Office Executive)

The Academic council of General ICT Institute of Technology

Skills

Sales & Business Development

Sales Strategy, Customer Acquisition, Revenue Growth, Digital Sales, Market Analysis, Client Relationship Management, Strategic Planning, Business Development.

Customer Experience & Service

Customer Experience Management, Patient Relations, Conflict Resolution, Stakeholder Engagement, Service Improvement, Communication, Interpersonal Skills, Empathy.

Data & Analytics

Sales Data Analysis, Market Trend Analysis, Performance Optimization, Reporting, Data Interpretation.

Operations & Management

Sales Operations, Budgeting, Cost Control, Team Leadership, Project Coordination, Process Optimization, Adaptability.

Technical & Scientific

Microbiology, Laboratory Techniques, Bacteriology, Environmental Science, Research & Development, Quality Control, Diagnostic Testing.

Software & Tools

Microsoft Office Suite (Word, Excel, PowerPoint), CRM Systems, Data Management Tools.

Projects

Undergraduate Research: Microbial Degradation of Pharmaceutical Wastewater

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Summary

Investigated the isolation of microorganisms from pharmaceutical effluent and their potential for degrading wastewater.